Account Tiers and Limits

What are Tiers?
Tiers represent different levels of identity verification of your LoCoins account. Due to regulatory requirements the volume of exchange deals has to be lim...
Thu, 29 Nov, 2018 at 3:32 PM
Where can I see my limits?
The exact limits for opening a new deal depend on your past deals, your verification tier, jurisdiction of the selected shop, shop's own limits, market...
Thu, 29 Nov, 2018 at 3:32 PM
What information will I need to provide?
For Tier 2 you need to provide a valid telephone number. For Tier 3 you need to provide your full name, nationality, gender, date of birth, full addr...
Fri, 30 Nov, 2018 at 11:25 AM
Why do I need to provide my personal details?
Most countries have specific legislation for financial services with a particular focus around anti money laundering (AML). As a provider of exchange servic...
Fri, 16 Nov, 2018 at 12:32 PM
How will my personal details be saved and used?
Details you provide will be used solely for the purpose of account verification and never for marketing or other reasons. We use industry leading partners M...
Mon, 19 Nov, 2018 at 11:51 AM
How long does it take to upgrade to Tier 2?
You can upgrade to Tier 2 in a matter of seconds by confirming a valid phone number. You do this by login in your account, under My Account >Tiers and cl...
Thu, 29 Nov, 2018 at 3:37 PM
There seems to be a problem with Tier 2 validation, what can I do?
In some cases the verification isn't immediately successful, which is probably an isolated issue but can happen for different reasons. Please ensu...
Thu, 29 Nov, 2018 at 3:50 PM
How long does it take to upgrade to Tier 3?
Once you submit the details through the online form, it usually takes between a few hours and one day to process the information, but may take up to a few d...
Fri, 30 Nov, 2018 at 11:17 AM
There seems to be an issue with Tier 3 validation, what can I do?
In some cases the verification isn't immediately successful, which can happen for different reasons, such as inconsistent data, bad quality of the docu...
Thu, 29 Nov, 2018 at 3:39 PM